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Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica you guys are perfect as always! <3 #WeRVirgin | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @americanair the best is your 800 message saying to use website and your website is saying you need to call. If you don't answer, #hardtodo | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir My sister just received a call that her trip Wednesday (flts 2348/3499) was Cancelled Flightled and resched to next day. Why? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @usairways you mean 10:30pm. I'd be in vegas by now if I'd been allowed on my original flight. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue, I normally ?¤ï¸? you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-) | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir what name and department does it come under? Thanks | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways 4097 DCA to BNA. Just told they need to do 1.5 hrs worth of maintenance. Was supposed to leave at 8:50 am. [sigh] | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Two delayed flights in a row. Neither one of them explained | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir yes yes yes,so glad to be headed home! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir I can hardly believe it! Bundle up and stay warm! ???? | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I got rebooked for tomorrow | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Yeah I know that...but now I'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https://t.co/dFmvmiBH4x | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir thank you, will do | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir stop ur bs promos of ??ï?anywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir upgraded to 1st class. Inquired about red wine. "Sauvignon blanc & I can't pronounce the other one." Couldn't describe... | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science #ANAmarketers | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Eh, it happens. I think I'll survive. ???? Thanks! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Yes thank you. Appreciate u checking... | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue I did not! She's a woman who's a lead, she was working at gate c26. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue I'm disappointed my flight was Cancelled Flighted, mostly because I was excited to listen to the song "I'm Blue" while flying on JetBlue. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Said only way to get on plane about to leave that would make my connection was a $75 fee. Instead of earlier, I am now Late Flightr! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united flights taking off from IAD this afternoon? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue you bet:) | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir All good... beers and #oscars2015 ar #DIA | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Can you provide me with info about checking strollers and car seats? Costs? Restrictions? Need to bring 2 seats 1 stroller. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united thnx! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | JetBlue reading the NYTimes. ?@JetBlue: Our fleet's on fleek. http://t.co/lvIrTDtqly?? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4 | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir just disconnected my call after 2.5 hours without even speaking to me. #octaviannightmare | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? @united: @JenniferWalshPR Your dissatisfaction is und | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways - thanks however I feel like the system has failed me -- what is the solution? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Flight 1133 (N353JB) "Blue La La" departs @mco enroute to San Juan International Airport http://t.co/SWZm2fX3nu | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united done as requested. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir I've been trying to change frm AA 2401 to LAX at 6:50am MONDAY morning then AA 2586 from LAX to FAT to flight AA 1359?#helpAA | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Thanks! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue unveils new 'Bluemanity' livery - USA TODAY http://t.co/ueGgKN79zA | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir yes and the auto rebook confirmed an outbound that departs after the return flight. # fire the software programmers | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Do you perhaps have a pair to the Atlanta show? #prettyplease | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue my butt hurts. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.??¡ | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways a member of your staff at PHL just gave us excellent customer care. Shame the same couldn't be said for the past 24 hours. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united BUT you have received confirmation via email that you are confirmed and ticketed on this flight. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Good evening, UA. Can you assist with an issue via DM? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I have a question re: your ATL companion pass offer. I know I need 3 revenue flight roundtrips. What's a revenue flight? thnx | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways @jhughes1025 grrrrrrrr. Couldn't book a flight via calling either :( | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways how do you get your aa frequent flyer number to appear in a USAir reservation?? Frustrating | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir about when can I see a new American Airlines credit card to replace my USAIRWAYS dividend MasterCard? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir - 6 months ago best catering out of all domestic airlines. Today. Worst on the planet. And I've flown almost all of them | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways and that you can choose the same seat for free after clicking 100 buttons. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united sitting in a plane with no pilot. Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir my return flight is scheduled on Wednesday; AA138 I believe. Thanks for the help! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir now a delay to the rebooked flight?! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways flight today Cancelled Flighted in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Thank you | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, "NO." | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue no baggage crew update! Your staff is incompetent with no answers after 2 hours.... | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Can you tell me Jet Airways award availability? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm????? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | Lovely! RT @JetBlue: Our fleet?s on fleek. http://t.co/Hi6Fl1AX9E | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united okay. Thanks. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir just announced non-stop flights to Dallas from Columbus. Well next time @iGotMonte best you'll have less time airport hopin ???ð??? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6) | negative | neutral, positive |