instruction
stringclasses 1
value | input
stringlengths 12
229
| accepted
stringclasses 3
values | rejected
stringclasses 3
values |
|---|---|---|---|
Classify the input using one of these labels: neutral, positive, and negative: | @united uhuh.Group trying to get out of Nashville and into IAD today instead of tomorrow,why be preemptive though... https://t.co/yBv0xaowKv | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways no problem...just funny have a nice day | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united - SERIOUSLY it's 2015?!?! NO WiFi on a 5hr flight from CLE-SFO #1589. You're the ONLY airline without WiFi... | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Thanks, she did her best. Staying the night in Dallas, new trial to Detroit via Atlanta tomorrow, assuming no Cancelled Flightlations. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Now ur asking for the heavy guns! You know #IWouldDoAnythingForLove https://t.co/Yx1DQJn8nL #BrandMance #LoveSongFriday | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Oh trust me. I am in love. It is so beautiful! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways you can send my luggage to my house???? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Flight 3267 (N659SW) arrives at @FlyTPA following flight from @MitchellAirport http://t.co/LJ2YdKoR8q | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @southwestAir SWA agent Jacquie Plitt @Orangecounty SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew @USAirways | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united I?m resending the confirmation code in a DM | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir #3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue it is absurd that I have waited more than 45mins because the flight attendant assigned for my flight is Late Flight. You dont have others? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Sandra at ur international checkin counter was rude and offensive. She commented she didn't care if I complained cuz she had 25yrs | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united thanks! It's 35K miles from RTB to Europe, to do a multiple destination so we could stop over in US on way/way back- mileage diff? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir if you could get the gate crew to help us off FLT 5350 that would be great.... | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue 2 hour delay while sitting on the plane and you still wanna charge me for beer? Nah, I'm good. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Now going on 26 minutes on hold. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Already planning my local boycott for Washington, D.C. Area. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue thank you! I'm excited to fly with you for the first time. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really? A global company? Help! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Can you help me update KTN on the profile? Ticket book via AA & that info didn't get pass on. I've been on hold forever | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways can I get a beer please. Flight #1715 | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united I can tell you. Your airline has lost mine and my families business.
This day and age message through Twitter travels fast. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/N2fvElcYgz | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir @PoteetTJ had to fly @Delta MCO->CMH for $400 b/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @Jetblue I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica Just DM'd. Same issue persisting. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir SJC->LAX. After the fourth time, I gave up! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir stiiiil waiting. Please respond as my flight leaves in 2 1/2 hrs | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united There is no "reference number." Your agent told me to "just drive to the airport" because "I can't reach anyone there to deliver..." | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica
wjere is our luggage #so slow at lax | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Define "sincerely". Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Unfortunately I doubt that the consistently subpar service will improve with the @AmericanAir merger. #USAirways | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!! #not cool #hateful | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue I am But Your customer service is Brutal. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | X____x RT @JetBlue: Our fleet's on fleek. http://t.co/Y39YzDpBvU | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir and this asshole cut in front of me. Your system blows. http://t.co/7ujt8VTCpa | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united thanks for all the help! Totally appreciate it and you made it super easy too | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir you're airline is ridiculous | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united @baldordash Rebooked,arrived 8 hours Late Flightr. Last year 9 hrs to San Diego and the no inflight entertainment! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir DMing you now! Big thanks. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united You must follow me in order for me to send you a direct message if that is what you meant. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir @ PIT- Gate A1! Big shout out to the lady trying to track him down! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways attendants at the gate. Enjoyed watching the other flight to our destination take off before having a horrible attendant give us | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir is there a way to reserve my dog?s flight without speaking with a representative? Just was booted from your helpline! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue I love you | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Hey! Check it out!! It's snowing in Boston. Who could have predicted such a thing?! http://t.co/ufyxXkIsa3 | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | .@SouthwestAir Well, we all need something to aim for. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Lost and Found is like talking to a hormonal teenager who refuses to talk to you. #useless #wastedeffort #FAIL | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united I believe you have to follow me in order for me send you a DM | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir @Cowboycerrone ratchet airway!. ...... | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united correct date is 2/11/15! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united no wifi on #ua688 #SF to #Chicago? 2015. That's all. Ps: This tech intro video is a joke. #EpicFail | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue thank you. Appreciate that!! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united sent you my confirmation via DM. Thank you very much | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir make sure u insure your luggage as those assholes @ AA take no fricken responsibility...& don't believe their lies!!!! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united ok, have sent u info via DM. I appreciate your help and consideration. ???? | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways It's pretty hilarious that you want @SweetingR to finish his awful experience before doing something. Make it right, now. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways still waiting! Captain reports he's called 6 times to get ground crew....and still sitting on runway. #evenLate Flightr | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways} | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways We did. @AmericanAir said to open one with you, too. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united @44Stocker my wife Sarah stocker did also called but could not connect me to customer service | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Finally got through after 3 hours and all set. Thanks. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united said they would give us a refund. 30 days Late Flightr NO refund. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united doesn't purchasing ticket with a united card give me priority boarding ? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats... | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Luckily I made my flights this time but was so disappointed with the lack of communication :( | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I know it is hard to predict, but how are flights from Dallas to Nashville tomorrow AM? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @United has two whole people trying to schedule a flight's worth of missed connections. Shameful http://t.co/6kqLhVaP7G | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir can't get thru to anyone on phone | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir snow forecasted for Raleigh NC tomorrow night. Need to know if there's a plan to reschedule flights into RDU Wednesday night | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united why are you charging people to see the freaking flight map? https://t.co/AgPb45v8wt | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today... | negative | neutral, positive |