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Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue I hope your customer service reps are as reliable/friendly as they usually are, so far you are not living up to your + rep/exper. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir waited in the airport for two days to get home, not weather reLate Flightd. Dealt with horrible customer service. Finally switched to | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united do you expect to Cancelled Flight flights out of @DENAirport tomorrow morning given the storm? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir are you hiring for flight attendants right now | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | .@AmericanAir Flight 654 Delayed / Flight 409 You sold my seat / flight 0671 strand me in PHX for three hours. Thanks for the memories ??¡??¤???ð?²??© | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united sloppy stuff you don't see anymore - united has raised my expectations - this team was poor | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family & I miss cnxn in EWR. Please see my DMs. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70 | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir You Cancelled Flight my flight and there?s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir you cxl both my flights to/from DFW to CLL w/o notice then treat me like trash on the phone and offer no compensation? WTH? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue's new CEO Robin Hayes battles to appease passengers and Wall Street - Business In Savannah http://t.co/KKAY8XaPs1 | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir where do I look for cabin crew vacancies? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways The fact we did not get notified hindered our ability to look for alternate flights before they were snapped up. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united perfect! Thank you! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Then en route to the airport the rebooked ticket was refunded. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways 59 minutes now. Nice customer service you got going on. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Hi-i have a travel question. Could you please follow me so i can dm you? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways: I experienced what defines customer service on #FLT1999. A flight attendant willing to follow up with a passenger on bag charges | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir How many tickets are left? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Make the world a better place: Visit an elderly relative. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united I am blown away by stellar #custserv !! Thank you <3 http://t.co/JOrEScfb4x | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir I know you can't control weather but you can control how you treat customers..#shafted | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue How can I best track deals and special flight offers? I'm liking your international options... | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir did you pick the winners for the #DestinationDragons ?? #87yearsLate Flightr #maybeijustlost #whyyounoloveme | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united been solved, they finally picked up the second time I called, thanks for the response JH! 7:21 to dulles works! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir if this flight is Cancelled Flighted or delayed any further I expect full compensation for my park ticket, hotel & flight.. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united I have those notifications yet the staff on board say that is not accurate and they have no departure time. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue currently dancing in the terminal. love Stevie! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways 1826 trying to make a connection to Punta Cana leave PHL at 9:50 | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Hawaii what deals u have for me | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways very disappointed I wasn't "allowed" to change seats after checking in early online for a flight tomorrow morning. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Can you provide guidance on how I should work with them to resolve the issue | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2/24. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways thank you so much for asking us to pay $700 to switch to a different flight so I could spend more time with my dying nephew. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Ur60Un86gy | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united your Airbus a320 seats are awful. They don't recline. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways how do you do that? You guys need to have much better communication. How? How can we do that? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @usairways Thanks so much for ruining my vacation. I really couldn't have done it without you. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue If you "follow" me, I will be able to DM you. Thanks. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united what exactly do you hang on this hook? http://t.co/ZHxOk07Aqa | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir @Imaginedragons #DestinationDragons Scavenger Hunt rules: http://t.co/vHgkiTzSaw | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir How's Dallas incoming looking? I'm scheduled to fly in at 10:30 and wondering if I'll be stuck in St. Louis instead. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir now I understand!! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways -1st x told no travel advisory-now TWO hrs on hold & disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united or did you mean 24-26? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united - Group 2 line gets longer every week. Almost no one left for Groups 3-5 anymore. Time to make Explorer Card Group 3? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue You just don't get it. It's not about the money, It's about PEOPLE!!!! How about a public apology from the president of Jet Blue. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue all up to date. Can't update via Google play. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir I Cancelled Flighted my flight. I really don?t need this much trouble. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Does @AirCanada not take fraud as seriously? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir I am traveling from AUH to IAD via etihad and then from IAD to DFW via AA. Will I be able to retrieve my checked bag in IAD? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways & @AmericanAir what are your weight restrictions for carry on luggage? Can find measurements but not weight restrictions. TIA | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways call dropped & no call back...another 45min-hour for another rep. The worst CS ever, online, by phone & in person. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united you are making me miss big snow in Montana. Not cool. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica trying to check-in...but looks like your site is down? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue of my tray table is broken what do i do? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways 1899. Thanks | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on... | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir for our delays !!! I'm out of more money because of you | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways thank you!! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united thank you for dishonoring my upgrade and putting me in a seat I didn't want, all while not even notifying me. Great 1K service ???? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir, remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. #badservice | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica what happened to Doom?! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united flight arrives 30 minutes early, but then have we to wait for an hour for our bags. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Thank you. The website crashing for me. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways is a bag that is 23?L x 9?W x 12?H allowed as a carry on? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue word thanks | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue She claimed that she did, but I was not happy with the way I was treated. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @jetblue always #mosaicmecrazy #sunrise #bestairline #nofilterneeded & how can you not love #FlyFi?? http://t.co/NY6CS7jRuV | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue that's ok! It just sure seemed like it when JetBlue tweeted us back and asked us to send selfies of us watching.. Haha | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Thanks so much! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Two delays. A little proactive communication goes a long way. #howhardcanthatreallybe? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir no not yet. Waiting now to be connected to an agent | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up. #neveragain | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united kept me watching the safety video for the first time in forever. Nice job ????. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways I believe you. But in all seriousness, what's an acceptable time I should have this expense on my name that wasn't my fault.... | negative | neutral, positive |