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Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue there was a closure? People here need to inform passengers, not send them gate to gate w no info on boards re: updated departures | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Hands down the worst airline to travel with. Really really fucking bad. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Please update your website | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue why yes, yes it does!!!! Great trip down!! Thanks for the lift!!!! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis & boots count as 1. Teach your mgr who didn't know | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum. Blegh | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways yes, it's a domestic flight. Thank you! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir 800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir my flight has been delayed & I can't talk reach anyone in customer service because of high call volume. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir
Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue continue button generated a trip to "plan your trip page"
regardless of how far along I was in Flight Booking Problems process
hint: the end of it | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways 13 years of Naval Service and I run the travel department for all my commands... | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir where are our pilots? Plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways TRBL experience! 2 hrs on the Tarmac for an inch of snow IN PHL "No hanger open" & "a pile of snow"? #terriblecommunication | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir can you make a premium wifi that I can pay $30 for that is decent? #slow-fi | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from @flyLAXairport & I have a connecting flight. #ridiculous | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Will it be this year, do you think? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united what's the best way to get your tickets? Print off at home or go to check in desk? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Yes I do bit you don't follow me so I can't DM you | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Congratulations! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united for our birthdays my fiancé & I want to travel Late Flight April. You're our fave airline but Frontier has this: http://t.co/uayWrr45as :-/ | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica OMG FINALLY | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways we are boarding now but have yet to depart. Thanks for the response. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | Who did this?!?!?@JetBlue: Our fleet's on fleek. http://t.co/kHZrCCyp2A?? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue OK, thank you. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @United come on, reopen 1285 at ORD and clear your growing DC backlog | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir thanks for keeping us safe | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir thanks I think we've got it figured out | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Did somebody say flight upgrade? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now.... | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir is 2513 and 1555 on time or Cancelled Flightled? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Ill check it out, appreciate the response, regardless. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Are you kidding? You don't think I've done that?? I've called dozens of times & it tells me to call back & hangs up. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue hey you guys remembered lol! But now my BOS flights delayed... And turn the heat down in T5 it feels hotter than PR. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir sign me up! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:) | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica Anytime, sugafly. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir flying flight 3130 tomorrow at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways now after an hour on the plane and knowing of a maint issue ahead of time they just announced another 30 mins. Y r we on plane? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir is the contest over for Destination Dragons? I want to try to do everything I can to go. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Hi. My 2/23 flight from CUN-EWR shows a departure of 2:55pm on my United app. Can you confirm? Doesn't look correct. Thanks. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir still waiting on a dm response..... #sloooowresponses | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate! I have patience but none for incompetence. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways give us no information and an attitude. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | ?@JetBlue: Our fleet's on fleek. http://t.co/RLWBJ80mA5?? r u serious | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways thanks very much! I got thru on the phone & everything is fine. Just love the website & app ! Thanks for working on it! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? Flights from... | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica Another delayed flight? #likingyoulessandless | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Why not deal with that while the plane's on the ground instead of diverting the plane & adding 2 hrs to the flight? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways is it your practice to give 1st class seats to us air employees before giving them to chairmans customers sitting in coach? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways luggage and contents destroyed both on outbound trip last week&inbound lastnight in philadelphia #Careless | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways I need to speak with a customer service agent today between 5-8pm I had an unfortunate incident of discrimination today. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir I need help Cancelled Flighting an upcoming flight made with AAdvantage miles. Record locator HFJKTO. Can someone please assist? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir forgot to select my ksml on my flight to LA and it's a few minutes under the 24 hour mark. Is there any way to change it? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways what is wrong in Boston? Why are only your plains not leaving tonight? Son needs to get back to state college, PA | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united I already did. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Yeah, bag is on the way. As per usual. I'm actually getting used to getting it delivered to me, its kind of nice in a sense. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways 2day: no coffee & 1 working toilet. Then I read domestic airlines whining re: foreign competition. Coincidence? No #openskies | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united you are the worst. I will avoid you like the plague. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united more and more delays! No CS help at all! No notifications! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united #FirstClass to #London on my way to #LondonFashionWeek #LFW15 ??? ð?¬??§??? ð?¬??§??? ð?¬??§ | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Hooray! I've now been on hold for over an hour. I've never loved Southwest more. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united what's going on with the mileage plus accounts? Login through username and email have been down for at least three days. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue when are you going to get wifi on your planes? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united I just need to get to RIC tonight. I've been in EWR for 24hrs now. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport | negative | neutral, positive |